Question 1

Who should purchase the Yearly Subscription?

Accepted Answer

Organizations and businesses that want to have their server always updated and on the latest version and in addition, want to count on Zentyal Support Team´s help when they need it.

Question 2

Are there special prices for Education, Non-profit organizations or Public administration?

Accepted Answer

Yes, we offer special prices for public educational institutions, public administrations and non-profit organizations. Please contact the Sales Team ([sales@zentyal.com](mailto:sales@zentyal.com)) to learn more.

Question 3

Can I use my subscription on multiple servers?

Accepted Answer

No, you can use your subscription on a single server (virtual or physical).

Question 4

Can I change my subscription to a perpetual license?

Accepted Answer

Yes, you can change your subscription to a perpetual license at any moment before the expiration date by purchasing the corresponding license.

Question 5

Can I have my server always in the latest version?

Accepted Answer

Yes, the yearly subscription includes version upgrades until the end of the subscription period.

Question 6

What is the support response time?

Accepted Answer

The maximum support response time depends on the type of subscription and the severity level of your incident established by the Support Team.

	MICRO, SMALL Y MEDIUM	ENTERPRISE
S1	1 business day	4 business hours
S2	1 business day	4 business hours
S3	2 business days	1 business day
S4	2 business days	2 business days
Maximum response times on business days. Severity levels: S1 = Critical, S2 = High, S3 = Normal, S4 = Low.

For all the details, please review the Zentyal Support Customer Guide.

Question 7

What happens when my subscription expires?

Accepted Answer

In the event that the subscription is not renewed and it expires, the server will stop working and you will lose access to all the services (including updates, upgrades and support portal). Remember that you can switch to perpetual license at any moment before the subscription expires.

Question 8

When can I use the support tickets?

Accepted Answer

Anytime before the expiration date of the subscription. If you need additional tickets, you can change your subscription to one that includes more tickets or purchase single support tickets in our store.

Yearly subscription

Micro

Small

Medium

Enterprise

Micro

Small

Medium

Enterprise

Frequent questions about the annual subscription

If you have any questions,
we are happy to answer them.

Yearly subscription

Micro

Small

Medium

Enterprise

Micro

Small

Medium

Enterprise

Frequent questions about the annual subscription

If you have any questions, we are happy to answer them.

If you have any questions,
we are happy to answer them.