Who should purchase the perpetual license?

Organizations and businesses that want to have a stable commercial version of their Linux server at a minimum cost.

What happens when my version reaches its end-of-life (EOL) date?

The server will stop receiving software and security updates and you will not be able to purchase support for it anymore.

Can I use my license on multiple servers?

No, you can use the license on a single server (physical or virtual).

Does the license include support?

The perpetual license does not include support, but support tickets can be purchased on demand. Depending on your needs, you might want to consider switching to the yearly subscription (includes support).

Until when will my server receive updates?

Your server will receive software and security updates until the End-of-life (EOL) date of the version of the purchased product.

Are there special prices for Education, Non-profit organizations or Public administration?

Yes, we offer special prices for public educational institutions, public administrations and non-profit organizations. Please contact the Sales Team (sales@zentyal.com) to learn more.

Does the perpetual license allow me to have my server always updated to the latest version?

No, the perpetual license is version-specific and does not include upgrades to newer versions. If you want to upgrade your server to a newer version, you must purchase a new license for that version. You can also consider switching to the yearly subscription (which includes upgrades to new versions).

Can I switch my perpetual license to a yearly subscription?

Yes, you can switch the perpetual license to a yearly subscription at any time by purchasing the corresponding subscription.

Can I use the single support tickets to upgrade my server to a newer version?

No, these support tickets can not be used for version upgrades.

What is the maximum support response time?

The maximum support response time depends on the type of ticket you have purchased BUSINESS EXPRESS SLA 2 business days 4 business hours Maximum response time on business days. For all the details, please review the Zentyal Support Customer Guide.

Do I need to have a Commercial Zentyal Server Edition to get support?

Yes, your server must have a valid perpetual license or yearly subscription in order to receive support. We do not provide support for Development Editions.

What happens if I don´t use my ticket before the expiry date?

You can use the support ticket during the following 12 months from the purchase date. In case you do not use the ticket during this period of time, it will be lost.

How many issues can I solve with a single support ticket?

It entitles you to open a single ticket to resolve a single issue on a valid commercial server.

Are there special prices for Education, Non-profit organizations or Public administration?

Yes, we offer special prices for public educational institutions, public administrations and non-profit organizations. Please contact the Sales Team (sales@zentyal.com) to learn more.

PRICES

Perpetual licenses

Buy once, use it forever

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Switch to Annual Subscription Prices

Users

Features

Software & security updates

Upgrades to new versions

Technical support

Duration

Micro

195 €
per server

up to 25

All

1 ticket

1 year

Buy Now

Small

495 €
per server

up to 75

All

3 tickets

1 year

Buy Now

Medium

995 €
per server

up to 300

All

5 tickets

1 year

Buy Now

Enterprise

2995 €
per server

Unlimited

All

Unlimited

1 year

Buy Now

€195

Per server

Micro

Up to 25 users

All features

Software and security updates

Upgrades to new versions

Tech support

Duration: Perpetual

Buy Now

€495

Per server

Small

Up to 75 users

All features

Software and security updates

Upgrades to new versions

Tech support

Duration: Perpetual

Buy Now

€995

Per server

Medium

Up to 300 users

All features

Software and security updates

Upgrades to new versions

Tech support

Duration: Perpetual

Buy Now

€2995

Per server

Enterprise

Unlimited

All features

Software and security updates

Upgrades to new versions

Tech support

Duration: Perpetual

Buy Now

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Single support tickets

When necessary, support tickets are available on demand.
We are happy to help you!

€245

Per server

Business Ticket

MAXIMUM RESPONSE TIME: 2 business days

DURATION1 year

Buy Now

€495

Per server

Express Ticket

MAXIMUM RESPONSE TIME: 4 hours

DURATION1 year

Buy Now

FAQs—perpetual subscription

FAQs—single support tickets

The maximum support response time depends on the type of ticket you have purchased:

	BUSINESS	EXPRESS
SLA	2 business days	4 business hours
Maximum response time on business days.

For all the details, please review the Zentyal Support Customer Guide.

If you have any questions,
we are happy to answer them.

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Perpetual licenses

Micro

Small

Medium

Enterprise

Micro

Small

Medium

Enterprise

Single support tickets

Business Ticket

Express Ticket

FAQs—perpetual subscription

FAQs—single support tickets

If you have any questions, we are happy to answer them.

If you have any questions,
we are happy to answer them.