Pricing
One license per server. No client access licenses.
Pay yearly for a subscription that keeps your server updated and supported, or buy a lifetime license once. All prices are shown in USD; you can pay in your own currency at checkout.
Annual subscription
Your server always up to date for one annual payment.
Micro
$230
Per server, per year
- Up to 25 users
- All features
- Software and security updates
- Upgrades to new versions
- Tech support — 1 support ticket
- Duration: 1 year
Small
$600
Per server, per year
- Up to 75 users
- All features
- Software and security updates
- Upgrades to new versions
- Tech support — 3 support tickets
- Duration: 1 year
Medium
$1,200
Per server, per year
- Up to 300 users
- All features
- Software and security updates
- Upgrades to new versions
- Tech support — 5 support tickets
- Duration: 1 year
Enterprise
$3,600
Per server, per year
- Unlimited users
- All features
- Software and security updates
- Upgrades to new versions
- Tech support — Unlimited support tickets
- Duration: 1 year
Lifetime license
Your Zentyal server for a one-time payment. Support tickets available for purchase as needed.
Single support tickets
When necessary, support tickets are available on demand. Your server must hold a valid commercial license.
Discounts
Non-profit and education pricing
Zentyal offers a 30% discount for public educational institutions, public administrations and non-profit organizations. Submit your request and, once approved, you will be issued a coupon code to use at checkout.
Please make sure your email domain matches your organization.
FAQs about the annual subscription
+Who should purchase the yearly subscription?
Organizations and businesses that want their server always updated and on the latest version, and that want the Zentyal Support Team available when they need it.
+Can I use my subscription on multiple servers?
No. A subscription covers a single server, physical or virtual.
+Can I keep my server always on the latest version?
Yes. The yearly subscription includes version upgrades until the end of the subscription period.
+What happens when my subscription expires?
If the subscription is not renewed, the server stops working and you lose access to updates, upgrades and the support portal. You can switch to a lifetime license at any time before the subscription expires.
+When can I use the support tickets?
Any time before the expiration date of the subscription. If you need more, you can move to a subscription that includes additional tickets or buy single support tickets in the store.
+Can I change my subscription to a lifetime license?
Yes. You can move to a lifetime license at any moment before the expiration date by purchasing the corresponding license.
Support response times
| Severity | Micro, Small, Medium | Enterprise |
|---|---|---|
| S1 — Critical | 1 business day | 4 business hours |
| S2 — High | 1 business day | 4 business hours |
| S3 — Normal | 2 business days | 1 business day |
| S4 — Low | 2 business days | 2 business days |
Maximum response times on business days.
FAQs — single support tickets
+Can I use a single support ticket to upgrade my server to a newer version?
No. Single support tickets cannot be used for version upgrades.
+Do I need a commercial Zentyal Server edition to get support?
Yes. Your server must have a valid lifetime license or yearly subscription. We do not provide support for Development Editions.
+How many issues can I solve with a single support ticket?
A ticket entitles you to open one ticket to resolve a single issue on a valid commercial server.
+Are there special prices for education, non-profits or public administration?
Yes. We offer special prices for public educational institutions, public administrations and non-profit organizations. Contact the sales team at sales@zentyal.com to learn more.
+What happens if I do not use my ticket before the expiry date?
You can use a support ticket during the 12 months following the purchase date. If it is not used within that period, it is lost.
Ticket response times
| SLA | Business | Express |
|---|---|---|
| Maximum response | 2 business days | 4 business hours |
For all the details, review the Zentyal Support Customer Guide.
Not sure which edition?
Tell us your user count and workloads and we will size it with you.
Talk to sales →Renewing a license?
Existing customers can renew their subscription in a couple of minutes.
Renew now →Want to try first?
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